Refunds and cancellation

Last updated: September 2026

Cancelling

You can cancel at any time from Account → Manage billing. Cancellation takes effect at the end of your current billing period — you keep full access until then, and you are not charged again. On a three-month bundle that means access until the end of the three months you have paid for.

We do not require a reason and there is no cancellation fee.

Refunds

Within 14 days of your first payment, we will refund it in full on request, whatever the reason, provided you have not generated more than two AI feedback reports or revision timetables. Email Office@clinicalcmegroup.com.

After that, subscription payments are generally not refundable, because your plan's allowances become available to you immediately. You keep access until the end of the period you have paid for.

We will refund a partial period where:

• we are at fault — a prolonged outage, or a charge taken in error;
• you were charged after cancelling; or
• a paid feature is materially discontinued mid-period.

Your rights under local consumer law

Titrate is operated from the United States. Nothing in this policy limits any right you have under a law that cannot lawfully be excluded — including the Australian Consumer Law, if you are in Australia. If the service is not supplied with due care and skill, or is not fit for its stated purpose, you may be entitled to a remedy regardless of the time limits above.

Failed payments

If a payment fails we will retry it and email you. If it remains unpaid, your plan reverts to the free tier. Your account, results and history are not deleted.

How to ask

Email Office@clinicalcmegroup.com from the address on your account. We aim to respond within three business days and to process approved refunds within 10 business days, though your bank may take longer to show it.